ATA SLD

Slavic Languages Division (American Translators Association)

American Translators Association: The Voice of Interpreters and Translators

  • Home
  • About Us
  • Blog
    • Comments Policy and Disclaimer
  • SlavFile
  • Resources
    • Slavic Languages Presentations Archive
  • Contact Us
  • SLD Podcast

Feedback in Translation (Part 2): Responding to Feedback Constructively

November 8, 2018

Sign with directional arrows to "awesome" and "less awesome"

Photo by Jon Tyson on Unsplash

This is the second part of the Feedback in Translation series. You can find Part 1, “What to Expect,” here.

By Anna Livermore

 

The only real mistake is the one from which we learn nothing.

– Henry Ford

When was the last time you received feedback on your work? Were you happy with it? Did it sting a little? Did you learn anything from it?

Receiving feedback from clients is important by all accounts, especially as detailed review of one’s work can be hard to come by. The fact that an agency or a direct client takes time to provide feedback (that is more than just a numerical value on an arbitrary scale) is a great sign: it means that they value the work you do and are willing to invest in making the relationship more productive[i].

However, receiving feedback is just the beginning. What really matters is how we respond to it and what we learn from it.

Being able to respond to feedback constructively is a key skill for building trust and rapport with clients[ii] and coworkers, if you hold an in-house position.  If they know they can count on your cooperation in achieving the quality of translation that they require, you are more likely to receive repeat business and referrals.

One of the main difficulties with processing feedback is the fact that in translation it usually entails finding faults in the target text and informing the translator of those faults. One look at the ProZ[iii] contest supports that: the number of mistakes (dislikes) fellow translators highlight in translations submitted to the competition by far exceeds the number of merit points (likes) those entries receive. There is a reason for that: our job demands perfectionism. And although research proves that receiving negative feedback is critical to improving one’s performance, it also suggests that dealing with negative feedback can be difficult, because initially people tend to feel defensive[iv].

It does take some effort not to take it personally but to remember that feedback is not an attack on your skills. It is worth remembering that the intention of any editor is (or should be) to improve the target text, to work on its readability and style, iron out mistakes that slipped through your net and to identify any localization issues.

It is therefore important not to rush your response, but to read everything carefully and consider the nature of the corrections and why an editor would make them. Some corrections will be obvious (grammar, style, register, word choice), others might contradict what you thought was the right solution, and then, of course, there is the grey area of preferential corrections that do not improve the quality of a target text but “sound better” to the reviewer.

Responding to feedback constructively does not mean agreeing to everything that a client says and corrects. A lot of the time feedback from agency and direct client reviewers will be valid: they might insist on using specific terminology that conveys their market expertise, or they might feel that a change of register would better suit their brand identity. But there will be times when you should defend your choices. Some inexperienced direct clients might question the target text from a position of translation and localization ignorance: for instance, insisting that every word in a title is capitalized in a Russian target text, which is not the norm, or making corrections to a translation based on the logic “but I saw it on other photographers’ websites written this way (albeit completely ungrammatical).” Cases like this are a great opportunity to establish yourself as an expert in what you do and provide valuable advice to your clients.

If you do challenge any corrections made to your translation, make sure you can back everything up with reputable sources (corpora, references to style guides and grammar manuals etc.). Personally, I also try to keep it simple: when discussing feedback with direct clients who wouldn’t know their gerund from their participle, I aim to uncomplicate the information for them and put it in terms that they can relate to. Doing so can be challenging sometimes, but will certainly earn you some extra points with clients.

And of course, don’t forget that the process of deconstructing feedback and analyzing it for the purpose of responding to a client will benefit you in other ways too:

  • The most obvious reason is that the analysis enables us to perfect our translation skills. It is equivalent to satisfaction surveys other service providers send out to try and understand how well they are doing in addressing their customers’ needs. Here is a little trick I developed after I took my first ATA Certification practice test: I would analyze feedback from every test translation and project I completed and categorize every mistake according to the ATA Certification exam rubric[v]. This gave me an insight into areas I could improve, allowing me to focus my efforts.
  • Other reasons include understanding the tone of voice, style and terminology different clients prefer and expect in future assignments to ensure the consistency of how their brand is presented. We do not have a crystal ball, and even the most thorough project brief won’t always cover everything.
  • And finally, the type of feedback received speaks volumes about the client, where translation fits into their business and how much they value it—information that can be useful when analyzing your client database.

 

Anna Livermore is an English>Russian and German>Russian translator and former marketing specialist. With a linguistics degree from the Oxford Brookes University and a Professional Diploma in marketing, she came to specialize in translating marketing materials, corporate communications, website content and various components of SEM. She is a member of the Slavic Languages Division’s Social Media team. Contact: livermore.translations@gmail.com

[i] Source: https://www.technolex-translations.com/ru/articles/the-human-factor-in-translation-agencies-why-being-a-good-translator-is-not-enough.html accessed 10/8/18

[ii] Source: https://www.cambridge.org/elt/blog/2014/03/17/five-reasons-feedback-may-important-skill/) accessed 10/15/18

[iii] Source: https://www.proz.com/translation-contests/pair/2834 accessed 10/20/18

[iv] Source: https://hbr.org/2018/05/the-right-way-to-respond-to-negative-feedback accessed 10/20/18

[v] https://atanet.org/certification/aboutexams_error.php

Filed Under: Translation Tagged With: feedback, series, translation

SLD Podcast Conference Preview: Saturday

October 22, 2018

ATA59 is almost here! Time to wrap up the SLD Podcast’s conference preview series with the third installment, featuring speakers from Saturday. This lineup includes Mike Collins, Silvia D’Amico and Catherine Christaki, Michele Hansen and Stephen Volante, our own Ekaterina Howard, Mercedes Guhl, and Ewandro Magalhaes, covering topics in translation and interpreting, as well as business skills like writing website copy and managing work-life balance. More information on the sessions and speakers is available in the show notes.

You can access all of the SLD Podcast episodes through SoundCloud, Apple Podcasts, and Google Play. Make sure to subscribe to avoid missing an episode!

Filed Under: ATA59, Podcast Episodes, Professional Development Tagged With: ATA59, interview, podcast

SLD Podcast Conference Preview: Friday

October 18, 2018

If you enjoyed the first episode full of ATA59 previews, don’t miss the second episode, featuring speakers from Friday sessions. This Friday episode brings you over two hours of interviews with twelve speakers, both SLD members and non-members: Elizabeth Adams, Larry Bogoslaw, Veronika Demichelis and Natalia Noland, Winnie Heh, Corinne McKay and John Milan, Elena Morrow, Lydia Razran Stone, Ana Lis Salotti, Madalena Zampaulo, and Jost Zetzsche.

More information on the speakers and their talks is available in the show notes. As always, you can find all of the SLD Podcast episodes on SoundCloud, Apple Podcasts, and Google Play. Make sure to subscribe so you never miss an episode!

Filed Under: ATA59, Podcast Episodes, Professional Development Tagged With: ATA59, interview, podcast

SLD Podcast Conference Preview: Wednesday and Thursday

October 16, 2018

As we gear up for the ATA conference in NOLA (just a week and a half left!), now is a great chance to take a listen to the conference preview series from the SLD Podcast. This set of three episodes features mini-interviews with various speakers, both SLD members and beyond.

The first podcast in the series, which you can go to directly on SoundCloud, features speakers from the training sessions on Wednesday (Athena Matilsky, Jay Marciano, and Sameh Ragab) and one from a Thursday session (Manuela Sampaio). The interviews cover topics from machine translation and technology to project management and interpreting skills. Additional information on the speakers and their sessions can be found in the show notes.

You can access all of the SLD Podcast episodes through SoundCloud, Apple Podcasts, and Google Play. Make sure to subscribe to avoid missing an episode!

Filed Under: ATA59, Podcast Episodes, Professional Development Tagged With: ATA59, interview, podcast

ATA59 Pre-Conference Bulletin Available!

October 2, 2018

Are you not yet excited enough for this year’s Annual Conference? Are you wondering what you can expect if it’s your first time? Are you looking forward to perennial events like the SLD Dinner or Newcomers’ Lunch and wondering about the details? Then you’re in luck: the SLD’s ATA59 Pre-Conference Bulletin is now available to answer all your questions!

You can find the bulletin on the SlavFile page or directly here. This year’s edition includes information on off-site events such as the SLD Dinner and Newcomers’ Lunch, links to past conference reviews, meeting minutes and other SLD business, and – new this year – a rundown of SLD Podcast interviews with conference session presenters. You can find the episodes themselves on SoundCloud, or subscribe on iTunes or Google Play.

Looking forward to seeing you all at ATA59!

Filed Under: ATA59, Podcast Episodes, Professional Development, SlavFile, SLD Tagged With: ATA59, events, podcast

ATA59 Early Registration Ending Soon!

September 11, 2018

The Early Registration deadline for ATA59 is rapidly approaching! Don’t miss this opportunity to save on registration, and come join other ATA members (and SLD members in particular) in New Orleans this October.
Registration: https://www.atanet.org/conf/2018/registration/
SLD sessions: https://www.atanet.org/conf/2018/sessions/?track=18ATA-ANNUAL-4915&token=395015f5f9494b96299ca49666e04400

Wondering what you might see at the conference? Check out the conference reviews from past conferences in past SlavFiles or on this blog (last year’s conference), under the tag ATA58: https://www.ata-divisions.org/SLD/tag/ata58/

 

Filed Under: ATA59, SLD Tagged With: ATA59, professional development

SLD Podcast: Episode 8 with Alyssa Yorgan-Nosova

August 31, 2018

In case you missed it, check out the newest episode from the SLD Podcast, in which Alyssa Yorgan-Nosova talks about her path in the translation industry, how she ended up in localization, and her experience in the localization certificate program at University of Washington-Seattle.

Make sure to subscribe to the podcast on Apple Podcasts or Google Play so you never miss an episode!

Filed Under: Podcast Episodes Tagged With: localization, podcast, professional development, project management

SLD Podcast: Episode 7 with Evgeniy Bartov

August 8, 2018

In this episode of the SLD Podcast, Veronika and Ekaterina interview Evgeniy Bartov, successful translator, agency owner, and translation school founder. Evgeniy discusses the state of the translation market, issues with translation quality, and the nuances of translator training.

Be sure to subscribe to the ATA podcast on iTunes and Google Play so you never miss an episode!

Filed Under: Podcast Episodes, Translation Tagged With: interview, podcast, professional development

SLD Podcast: Episode 6 on Professional Training

July 11, 2018

In this latest episode of the SLD podcast, Elana Pick and Yuliya Tsaplina talk about the importance of professional interpreter training and the future of the profession. Both guests teach at the Master of Conference Interpreting program (MCI) at Glendon College, York University in Toronto, Canada.

Be sure to subscribe to the ATA podcast on iTunes and Google Play so you never miss an episode!

Filed Under: Interpreting, Podcast Episodes Tagged With: interpreting, podcast, professional development

SLD Podcast: Episode 5 on ATA Certification

June 18, 2018

Catch the latest episode of the SLD podcast, in which Julia Thornton and Eugenia Tietz-Sokolskaya talk about their experiences taking the ATA certification exam and the role certification has played in their careers.

Be sure to subscribe to the ATA podcast on iTunes and Google Play so you never miss an episode!

Filed Under: Certification, Podcast Episodes Tagged With: certification, podcast

  • « Previous Page
  • 1
  • …
  • 11
  • 12
  • 13
  • 14
  • 15
  • …
  • 17
  • Next Page »

Recent Posts

  • ATA66: SLD Roundup
  • Interview with ATA66 Distinguished Speaker Robert Chandler
  • Slovo Episode 36: John Riedl and Eugenia Tietz-Sokolskaya
  • Join SLD at the Annual Dinner in Boston!
  • In Memoriam: Vadim Khazin

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

SLD on Twitter

My Tweets

SLD on Social Media

Facebook: ATA Slavic Languages Division LinkedIn: Slavic Languages Division of the American Translators Association

Tags

Administrative AI annual dinner ATA ATA58 ATA59 ATA60 ATA61 ATA63 ATA64 ata65 ATA66 audiovisual AVT business CAT tools certification ceu watch conference editing events feedback interpreting interview legal literary localization marketing medical member profile networking podcast Polish professional development project management Russian series session review SlavFile SLD specializations survey translation webinar workshop

Subscribe to Blog via Email

Enter your email to subscribe to SLD blog.

SLD Blog Categories

Search This Website

Copyright © 2025 · American Translators Association

 

Loading Comments...