ATA SLD

Slavic Languages Division (American Translators Association)

American Translators Association: The Voice of Interpreters and Translators

ATA58 Review: Working with Direct Clients. For Real. (IC-8)

Image showing graffiti of a sunflower captioned "always room to grow"

Review by Ekaterina Howard

Photo by Kyle Glenn on Unsplash

At ATA conferences I make attending Chris Durban’s sessions a priority (even SLD’s Ru>En slam could not tear me away), and to me they invariably become one of the highlights of any conference.

This year’s session tied in nicely with the session on blind spots at ATA57, which effectively became the primary source of my business development plan for 2017 (as easy as that!).

In the “Working with Direct Clients. For Real.” Session Chris Durban addressed the most common constraints that prevent translators from moving out of the mass-market segment (although some direct clients can be mass-market, too) into the premium segment (which is where recognition, satisfaction and high rates come together).

The main constraints are:

  • Good writing and/or good quality are a given, not a differentiator, as are native-level quality and consistent terminology.
  • Instead of generic statements that do not add up to anything distinctive, you have to provide specific examples of value that you bring to the table.
  • Quality may be (and frequently is) affected by any or all of the following factors:
    • Time pressure
    • Blind spots
    • Cynicism
    • Overselling (and under delivering).

To start working with direct clients:

  • The factors that go into producing a product that is not likely to be MT-replicated or replaceable are: Time + Brain + Talent. Plan accordingly
  • Understand priorities of direct clients in your segment (likely not price-driven). Know what is mission-critical or sensitive
  • Find a partner (reviser)
  • Create a client-friendly system: be generous, be efficient, do not make clients jump through multiple hoops to work with you
  • Be friendly and enthusiastic. Do not snark. Do not blabber
  • Be honest on your experience and on whether or not you subcontract. Specialization goes deep, not wide (to eliminate blind spots)
  • Research and stalk (professionally, of course) potential clients
  • Be mindful of scalability vs quality restraints
  • Sign your work
  • Offer solutions instead of words on a page.

If you are considering working with direct clients, for real or hypothetically, you might want to look up The Prosperous Translator — Advice from Fire Ant & Worker Bee at https://prosperoustranslator.com/, follow Chris Durban’s blog at https://chrisdurbanblog.com/author/christinedurban/, or read a review of the first Business Acceleration Masterclass for Translators and Interpreters by Jayne Fox: https://foxdocs.biz/BetweenTranslations/business-tips-translators-chris-durbans-masterclass/.

Even if you feel that you are not quite ready yet, it is not too early to start getting ready to move towards working in the direct client segment. I believe that one of the most important things you could do is not learn how to market yourself (although this won’t hurt), but continuously work on your translation and writing skills.

If you are an SLD member, you can join the SLD Certification Exam Prep Group to exchange translations with other participants and discuss the challenges on a monthly basis. If you would like to up the ante, consider participating in SLD translation slams, either by submitting a slam proposal for the next ATA conference, or by volunteering to join a virtual slam. Those are all great starting points for working on your translation skills, and I hope that someday there will be an event similar to “Translate in…” (in 2017 it was in Quebec City – https://www.ontraduitaquebec.com/en/about/) for Slavic languages.

On that note, I invite you to share your collaboration experiences, your stories of growing as a translator, and your tips on working with “dream” direct clients.

Ekaterina Howard is an English to Russian and German to Russian translator working with marketing materials. She is the current Administrator of the Slavic Languages Divisions. You can follow her blog at https://pinwheeltrans.com/blog, stay in touch on Twitter (@katya_howard), or connect with her on LinkedIn (https://www.linkedin.com/in/ekaterinahoward). If you would like to become SLD’s next translation slammer, you can reach her at ekaterina@atasld.org.

ATA58 Review: Search Engine Optimization (T-5)

Persong googling

Review by Anna Livermore

Photo by Benjamin Dada on Unsplash

The session titled “Search Engine Optimization: Website and Social Media Localization,” presented by Laura Ramírez, a lecturer at the department of translation studies at the University of Illinois, was one of the highlights of my visit to this year’s ATA conference. The content of the session was exactly as promised in the title (with one small exception), the subject matter was very relevant, the delivery was professional, and the examples were on point. I came away wishing the slot for the presentation had been twice as long.

First of all, Ms. Ramírez drew a distinction between SEO (Search Engine Optimization) & SEA (Search Engine Advertising), which together make up SEM (Search Engine Marketing). She explained why different approaches are required when dealing with the 2 parts of SEM, both in terms of strategy as a website owner and impact on the translation. The better a translator understands the workings of SEM, the better they will be able to serve their clients’ needs and add value with their service.

Organic SEO is a strategy that yields better long-term results, but its ROI is notoriously hard to calculate. Essentially, by using SEO clients optimize their content for better indexability by search engines, thus affecting the rank the webpage is assigned when users search for certain keywords. In order to appear in the top search results, companies employ a combination of tactics: building good links, writing good content, using proper indexing, and integrating social media and blogs. It is time consuming for the client and, when translated into another language, it needs to retain all its parts from the obvious (content, URL name) to the subtle (meta tags and keywords). Those who offer website translation/localization services should remember that different search engines use different approaches to language tagging and educate themselves about the concepts of geo-targeting used by the search engines of their target region.

SEA, on the other hand, yields quick results and the ROI is easy to calculate, making it suitable for short, targeted campaigns. However, the conversion rates are lower (due to lack of consumer trust towards this kind of advertising) and it is an expensive option. When translating keywords for SEA, it is important to remember that repetition is good. Also, translated keywords will (or should) change depending on the target segment, audience, location etc.

As Ms. Ramírez pointed out, CAT tools are a good option for translating this kind of content: it tends to be repetitive, and consistent use of the same keywords is beneficial to a given ad’s ranking. One should also be aware of the limits set on the number of characters that can be used for ad headlines or ad descriptions, as it might become an issue when translating in certain language pairs: for instance, when translating English into Russian, the latter tends to require more characters.

Ms. Ramírez made an interesting point about translating SEA: the process can feel counterintuitive at first to translators who aim to produce a perfect translation. In this case, a functional approach serves better for creating the desired impact, which is to sell the product or service. When translating SEA text, one should always keep in mind the end user: what search term spellings are they likely to use, are there any regional variants to keep in mind, are there any synonyms that should also be included in the keywords, are there any other variants one should consider, such as calques from the source language and misspelled words (a quick Google search illustrates just how many ways there are to misspell the word pregnant).

Summarizing some of the characteristics of SEA language, Ms. Ramírez highlighted the use of calques, elliptical constructions, unusual punctuation (exclamation marks, apostrophes etc.), abbreviations, using all CAPITALS, and mixing registers when addressing the audience (using equivalents of Russian ты and вы in the same ad), which should all be reflected in some form in translation.

Drawing on her experience as a lecturer and a freelance translator, Ms. Ramírez noted another characteristic of SEA that influences the translation process: clients might ask for several equivalents for one keyword, and they will ultimately decide which one will be used.

The last notable point covered during the session is the importance of knowing how search engines other than Google work. This is significant because other markets might not use Google as their primary search engine: Yandex is the main search engine in Russia and Baidu plays that role in China. And although the essentials of the search engine functionality are largely very similar, there are some elements that differ and might impact the localization process.

Ms. Ramírez also covered practical aspects of managing ads, matches and click-through rates, as well as various tools for managing keywords and best practices for writing ads. With so much valuable information to deliver, there unfortunately was no time left to look at social media techniques and their impact on translation process, and I look forward to a future presentation where these would be covered.

Anna Livermore is an English>Russian and German>Russian translator and former marketing specialist. With a linguistics degree from the Oxford Brookes University and a Professional Diploma in marketing, she came to specialize in translating marketing materials, corporate communications, website content and various components of SEM. She is a member of the Slavic Languages Division’s Social Media team. Contact: livermore.translations@gmail.com

ATA58 Review: Selling Your Translation and Interpreting Services (IC-4)

People shaking hands

Review by Tyler Langendorfer

Photo by rawpixel.com on Unsplash

Last month at the ATA’s 58th Annual Conference in DC, John Di Rico presented the session “Selling Your Translation and Interpreting Services,” a talk focused on the techniques required to successfully acquire and retain direct clients. Di Rico, a French-to-English translator as well as Sales and Marketing Manager for WordFast, advocated a “customer-centric” approach that encouraged sellers to rethink their own views on the buyer-seller relationship.

Di Rico began his talk with a sample email from a prospective buyer and asked audience members to form groups in order to discuss how they might respond. After each group shared their ideas, Di Rico would outline his recommendations, then ask the groups to again brainstorm solutions to another series of questions. During the initial rounds of discussion, Di Rico drew attention to the most important details a seller ought to obtain initially: the name, title and company of the prospective client; how they found out about the seller; the buyer’s present goal; and the challenges they have with their current process. Once these have been identified, the seller can move on to the next step and compose a champion letter for the potential client.

A champion letter is perhaps the most important communication effort in the buyer-seller relationship, as it underscores why the buyer should choose the seller’s services. It also demonstrates a strong degree of professionalism and courtesy. According to Di Rico, it has five parts: a statement of goals (or shared goals), a summary of the current situation and the capabilities required to address it, at least one potential benefit from the seller’s services, and the next steps should the buyer maintain their interest.

Other advice of note included Di Rico’s statement that sales is a conversation, one that requires patience and a strong willingness to find solutions for the buyer. Also, to build a strong, personable relationship with a buyer early on, Di Rico advised that the seller try to schedule a phone call in their first email response. Lastly, the seller should not invest too much time in obtaining a client that is uncooperative in providing the info needed to conduct their business.

For this writer, Di Rico’s approach seemed reasonable and well worth considering. Although not all his recommendations may have been new to session attendees, it was beneficial to closely examine the techniques sellers utilize when they interact with prospective buyers. Perhaps the most salient takeaway was Di Rico’s emphasis on making sure that the seller understands the buyer’s needs and that they work with them to reach a solution. Even with the focus on direct clients, translators and interpreters can nonetheless incorporate Di Rico’s recommendations into their relationship with agencies, as they could also benefit from a heightened sensitivity to a project manager’s needs. Furthermore, customer-centric selling enables the seller to rethink the value of their services and may provide for a renewed sense of purpose in their professional goals. In other words, what does it mean to translate or interpret, for the sellers themselves, the buyers, and perhaps also the greater social good.

Tyler Langendorfer (tyler@aegistranslations.com) is a translator of German and Spanish specializing in marketing, social sciences, and humanities translation. He is a participant in the ATA Mentoring Program and has been studying Russian independently since 2014.

SLD at the ATA 58th Annual Conference: all you need to know and do before leaving for Washington, D.C.

Watch

Image by Jiyeon Park via Unsplash

The ATA 58th Annual Conference is now less than a week away. We look forward to meeting new SLD members and reconnecting with the colleagues we already know.

We have several reminders for the SLD members coming to the conference – before you start your journey to Washington, D.C., make sure you are not going to miss any of the SLD events that interest you.

For the first-time attendees: advice from SLD members, Buddies welcome Newbies and Newcomers Lunch

If you are a first-time attendee, welcome!

You’ll be able to meet with SLD members even before the sessions start at the SLD table at the Welcome Celebration. We also recommend participating in the Buddies welcome Newbies program, and attending the SLD Newcomers Lunch (Thursday, October 26, 12:30 pm) – please remember that registration for this event closes on Friday, October, 20.

Read more about the SLD Newcomers Lunch here. Remember that this event is open to both newcomers and those who have already attended ATA conferences in the past.

In addition to organizing the newcomers lunch, Jen Guernsey has prepared a blog post with advice for the first-time attendees. You can read it here. Natalie Mainland, a recent first-time attendee, shares her experience and offers advice in this post. If you would like to read other conference reviews by first-time attendees, the Summer/Fall SlavFile Preview issue has a list of articles going back to 2004.

SLD Annual Dinner

This event will take place on October 26, from 7pm to 10 pm at Meze. You can find detailed instructions on registration and information about the event here. While we do offer an opportunity to register at the Welcoming Celebration, we would very much like to have as many attendees as possible register before October, 20. Please register now to avoid possible cancellation!

Other dining options: going out with other SLD members

This year we are running sign-up sheets for SLD members who would like to explore Washington, D.C., Slavic food scene. Additional information and a link to the sign-up form are available here.

SLD sessions and the Annual Meeting

While going out with fellow SLD members is an important part of the conference experience, it is not all that we do.

You can find the Slavic languages sessions schedule online, or in the Summer/Fall SlavFile Preview issue.

In addition to that we encourage all SLD members to attend the Annual Meeting on Thursday at 4:45 pm to 5:45 pm. This is an opportunity to discuss the division initiatives, find out about division plans, meet other members and help shape the future of our division. SLD Annual Meeting agenda has been published in the 2017 Summer/Fall SlavFile issue on page 24.

Other ways to make a difference

Even if you are not willing to take on a specific position as a member of the Leadership Council, you can still contribute to the division. For example, we would love SLD members and other conference attendees to share their experiences and/or reviews of non-Slavic sessions. Read a post from Eugenia Tietz-Sokolskaya, the SLD Blog Editor, to find out more.

Final reminders

Please remember that there is a new badging policy in place: do not forget to wear your attendee badge for any conference events and activities.

If you would like to attend one of the SLD events, please remember to register in advance, by October, 20, for both Newcomers Lunch and Annual Dinner.

Lastly, please consider contributing to the division, either by attending the Annual Meeting or by submitting a review, a post, or a SlavFile article.

We wish all attendees an exciting time in Washington, D.C., and hope to see you there!

Call for Volunteers: Help Us Review ATA58!

Photo by Thomas Lefebvre via Unsplash

Are you going to this year’s ATA Annual Conference? See any particularly interesting non-SL sessions on the schedule? Consider writing it up for the SLD blog!

Slavic language sessions are typically thoroughly reviewed in SlavFile in the issues following any given conference, but conferences are also chock-full of sessions in other categories that may also be of interest to our members. We would like to publish short reviews of those sessions on the blog after the conference. Unfortunately, just like every other conference-goer, we can’t be everywhere at once. That’s where you come in!

If you’re planning on going to a session – or several! – that might be a good candidate for a review on the blog, please let me know (eugenia@sokolskayatranslations.com). Feel free to contact me even if you are interested in publishing a review, but you don’t have a session in mind yet. Alternatively, you can volunteer to review one of the following sessions that we think might be of interest to the SLD blog readership:

We invite all of the ATA attendees, but SLD members in particular, to share their newfound knowledge with other and discuss thought-provoking sessions on SLD blog.

A new initiative for SLD members: SLD Goes out

Lunch photo

Photo by Dan Gold on Unsplash

Several members have requested SLD to start compiling sign-up sheets to facilitate mingling between SLD members during ATA conferences.

This year we offer all SLD members attending the ATA 58th Annual Conference an opportunity to explore Washington, D.C., restaurants offering Slavic (or, in one case, Uzbek) food together.

If you are interested, you can see additional information on the venues and sign up here.

Once the registration closes on October, 23, we’ll send out group emails to participants interested in the same time, date, and venue. From there it’s up to them to decide whether or not to make a reservation, where to meet, and how to get to the venue.

We hope that this new initiative will be of interest to the SLD members!

You’ll notice that there are no options for Thursday. We would like to encourage our members, both new and old, to attend the division events scheduled for that day: Newcomers Lunch and SLD Division Dinner.

Please remember that the registration deadline is October 20th for both of the events.

For SLD Dinner, please remember that we need to reach a minimum number of attendees in advance to avoid event cancellation. Do not wait until the Welcome Celebration to register!

 

So You’ve Never Been to an ATA Conference…

By Jen Guernsey

Every year SlavFile publishes an article encouraging our fellow SLD members to attend the ATA Annual Conference and providing tips for newcomers. Why is that? you ask. Do we get some sort of referral discount? Nope! Does the rate get cheaper when attendance is higher? No (though I am sure there is a critical mass of attendees required to keep rates reasonable). Why, then, do we keep bugging you about going to the conference?

There are two reasons: one altruistic, one selfish. The altruistic reason is that the conference has been a terrific experience for us, and we want you to be able to share in that experience. Don’t take our word for it; read about the experiences of our conference newcomers of recent years in the SlavFile Preview.

The second, selfish, reason is that your presence makes the conference a richer experience for us. Getting to know our colleagues is the best, and ultimately the most productive, part of the conference. If all we wanted was educational sessions, we’d attend webinars. Instead, we invest the time and expense to go to the conference. For me personally, being able to commune with like-minded people, getting their sage advice, being able to refer work to them or share jobs with them, and having them refer work to me have all made an immeasurable difference in the success of my translation career, not to mention made it far more enjoyable. We regular conference-goers want YOU to come so we can get to know you and add you to our circle of colleagues.

 

How to Survive Your First ATA Conference

Actually, you aren’t going to SURVIVE it, you’re going to LOVE it! Below are some tips that will make it a little easier for you to hit the ground running.

First, here are a few pearls of wisdom from other first-time attendees:

If you’re introverted, never fear! There are plenty of ways for you to meet people and make connections without having to walk into a crowd of strangers and start cold. I signed up for the excellent “Buddies Welcome Newbies” program that partnered me with an experienced translator working, as I do, from Russian into English (hi Jen!) who showed me the ropes. She answered my questions, introduced me to people in the Slavic [Languages] Division, and was a very welcome familiar face in a sea of strangers. I also attended Slavic [Languages] Division events, such as the newcomers’ lunch, the Division dinner, and the Division meeting. The great thing about this is that people in the division know each other and as a result know that you’re new, and they really do go out of their way to be welcoming. My worries of being the silent person standing awkwardly in the corner never materialized. – Natalie Mainland, 2016.

At the BWN [Buddies Welcome Newbies] program, all it takes is sitting at a table and saying “Hello” for all anxiety to disappear, because everyone is so welcoming, understanding, patient, really interested in what everyone has to say, and always happy to give advice. Having gained confidence, I went to the Welcome Celebration, where I experienced a second wave of anxiety, but found my way to the Slavic [Languages] Division table. What a relief! There were so many people who spoke my native language (Russian), and some were also wearing the pink ribbon saying “First time attendee.” There is no problem finding common interests when you know you are speaking with someone in your language pair. And that pink ribbon: it is the most powerful and magical thing for a newbie. It identifies you as someone who needs some guidance. People saw it and approached me at breakfast, coffee breaks, and other events. They made me feel welcome and asked questions. It would lead to the most amazing conversations. – Daria Toropchyn, 2015

First on my list of events was “Buddies Welcome Newbies,” part of a program in which seasoned conference-goers adopt first-time attendees and show them the ropes. My “buddy” was an experienced technical translator who seemed to know everyone else by name. He gave me advice on how to approach the conference (in a nutshell: relax and get to know other translators) and introduced me to people I wouldn’t otherwise have met. — Christopher Tauchen, 2015

So, prospective newbies, here is your pre-conference to-do list:

1) Register for the conference BY OCTOBER 6 to take advantage of lower rates.

2) Download the conference app. I find it very helpful for planning my conference and finding event locations. You can input your resume and other profile info to help both colleagues and prospective employers find you.

3) Review the conference program to get an idea of the sessions and events you’d like to attend. A list of presentations in the Slavic languages track and by SLD members can be found in the SlavFile Preview.

4) Join Buddies Welcome Newbies to be paired up with an experienced conference-goer who will show you the ropes. All three of our newbies quoted above mentioned this helpful program, scheduled for Wednesday 4:45-5:30 (Debriefing Saturday 12:30-1:30) https://www.atanet.org/conf/2017/newbies/.

5) Reserve your spot at the SLD Newcomers Lunch. This solves the question of lunch for your first conference day: you already have prearranged colleagues to eat with! Some of us old-timers come as well. On Thursday, October 26, we will meet at 12:20 PM in the lobby of the hotel and proceed together to the restaurant, or you can just walk there on your own. Meals are not prearranged; we just order off the menu and pay for our own. To expedite service and food preparation, we will order from a limited menu of around 15 dishes. Our destination this year will be:

Sette Osteria

1666 Connecticut Avenue NW

Washington, DC 20009

www.setteosteria.com

To reserve your place, please email jenguernsey@gmail.com by Friday, October 20. Please specify any dietary restrictions.

6) Reserve your spot at the SLD Dinner (see information here). It’s a nice chance to get to know your SLD colleagues better while enjoying a lovely meal. I didn’t sign up for the dinner my first year, and regretted it (and have gone to every one since!). If you follow a special diet, check it out anyway, as accommodations are possible. Thursday 7:00–10:00 PM.

And while at the conference:

1) Wear your pink First Time Attendee ribbon with pride. It will spark a lot of conversations…kind of like wearing a “Please Welcome Me” sign on your forehead…but more comfortable.

2) Come to the Welcome Celebration. It is huge! It is crowded! It is loud! It is daunting! Never fear—just seek out the table marked SLD. You will encounter some familiar names, soon to be familiar faces, and introduce yourself. Plus, hey, free food and a couple of drinks. Wednesday 5:30-7:00.

3) Attend the SLD meeting. This is another good way to get to know people in the division, as well as learn what is going on in the division. We usually have a little time at the end when we encourage first-timers to introduce themselves. The meeting will be 4:45-5:45 on Thursday, October 26.

4) Volunteer to write for SlavFile. Every year, SlavFile publishes reviews of all of the Slavic track sessions and any others a potential reviewer considers of special interest to our members, as well as printing the impressions of a conference newcomer. Volunteering to write one of these is a great way to get involved and get your name out there. Any other contributions from new members, including profiles introducing yourselves to readers, are enthusiastically welcomed.

5) Don’t get boxed in. While we in the SLD would love to have you with us for the entire conference, there is no requirement to stick with one group of people or one track of sessions. Explore! The conference has so many interesting sessions, and so many interesting people – you can’t go wrong!

See you at the conference!

Jen Guernsey is a Russian>English translator and longtime SLD member with 14 conferences under her belt. She is the SLD Leadership Council member responsible for newcomer activities.

T&I Advocacy Day at the ATA 58th Annual Conference

If you plan to attend ATA58, consider participating in the T&I Advocacy Day on Wednesday before the conference.

“Learn about the Federal issues that impact language services professionals, challenges to and opportunities for growth of the profession, and best practices for advocacy before heading to Capitol Hill. This all-day advocacy event is complete with training sessions, collaborative working groups, and meetings with Congressional offices and Executive Branch agencies!”

You can find additional information here: https://www.atanet.org/conf/2017/advocacy/.

Please note that number of spaces is limited – sign up early!

SLD Blog Categories